Kloeckner Metals UK launches Online Shop

Member News

Kloeckner Metals UK, the largest mill independent multi-metal stockholder & distributor in the UK is proud to announce the launch of their new Online Shop.  It’s the start of a new era for Kloeckner as they are implementing a wide range of digital solutions.The new Online Shop follows the launch of the Order Overview Tool and Contract Platform, two digital solutions Kloeckner Metals UK introduced at the beginning of 2017. 

Digitalisation is very high on the Kloeckner & Co group agenda and the goal is to implement an industry platform that connects buyers and sellers digitally; with the help of new digital solutions to move towards a more connected, smart and efficient supply chain. To assist with this, the group opened kloeckner.i, a Digitalisation unit in Berlin, where a team of more than 60 people work towards a more digitalised future for the company.

Kloeckner’s Online Shop is a new purchasing channel that was developed with customers in mind by giving them more flexibility and improved transparency throughout their purchasing process. It offers a wide range of products from steel sections, sheets and tubes to stainless steel and aluminum.

The new shop can be accessed at shop.kloeckner.co.uk and brings many advantages to its user:

• Order products online 24/7, 365 days per year

• Simple and easy registration process that allows multiple logins

• Easily order and re-order products online

• Accept quotes online - all customer quotations are available in the shop for online ordering

• Access to customer’s personal documentation (invoices / statements / delivery notes)

• Extensive product information - prices, availabilities and lead times

• Customer can view their individual prices online

• Direct product search with attribute filters

• Ability to search for customer part numbers

• Product category search

• Amending / adding delivery address

• View into purchasing history

• Available to all Kloeckner Metals UK customers with self-service activation

• Direct ERP connection (Connect the customer’s ERP with our Online Shop – no double input of order data)

Graham Hudson Digitalisation Manager at Kloeckner Metals UK:

“During the month August we launched our new online shop with a selected number of customers around the UK, this was primarily to test the functionality of the systems, prior to a full rollout of the shop on the 4th September. The feedback from customers and employees alike have been very positive. The comments have included;

“I like that I’m able to order outside standard working hours”

“The look and feel of the shop is intuitive and simple to use”

“Checking stock available and delivery live is a real time saver”

By offing the above we aim to create, further transparency for customers, increased efficiency, and have even higher customer satisfaction.”